Track your order

Enter the order ID from your confirmation email, together with the billing email address you used, and the current status will come back on this page.

Put the order ID from your confirmation email in the first box and the billing email address you used in the second, then press Track. Both have to match the order for anything to come back.

What the statuses mean

  • Processing — paid and queued for packing. This lasts 1–2 business days.
  • Completed — handed to the carrier. Carrier transit is 3–6 business days from that point.
  • On hold — something needs checking, usually an address. We will have emailed you.
  • Canceled — see the Cancellation Policy for what happens to the money.

Where to find the order ID

It is the number on the confirmation email that arrived within a few minutes of checkout, written as a short run of digits after the word Order. It is not the long tracking number from the carrier, and it is not the card authorization code on your bank statement. If the confirmation never arrived, check the spam folder first — automated receipts from a new domain land there more often than anyone would like.

When tracking has not moved

A carrier scan can sit still for a day or two and then jump three states at once, which is normal and not a sign that anything is lost. What is worth telling us about is silence for 7 days or longer. Email info@mirovelstudio.shop with the order ID and we will open a trace; that takes a few business days on the carrier side, and we will pass on whatever comes back rather than making you chase it.

If the parcel is marked delivered but is not there

Check the porch, the side gate and with whoever else lives or works at the address, then ask a neighbor — most missing parcels turn up within a day. If it still has not, tell us within 7 days of the delivery scan and we will replace or refund the order.

Changing an address after ordering

We can change a delivery address while the order still reads Processing. Once it reads Completed the parcel is with the carrier and the address is fixed; at that point the options are to wait for the return-to-sender and reorder, or to redirect it through the carrier yourself if they allow it.

Anything else about an order goes to info@mirovelstudio.shop or (562) 304-8726 during Customer service hours: Mon–Sun 9 AM–5 PM PT. We answer inside 1 business day.