Frequently asked questions

Answers to the things people email Mirovel Studio about most. If yours is not here, write to info@mirovelstudio.shop.

Ordering and payment

What can I pay with?

Visa, Mastercard, American Express, Klarna and Afterpay. Card details are entered on a secure Airwallex payment page and are never stored on this site.

Is sales tax included in the price shown?

No. Prices are shown in USD before tax. California sales tax is calculated at checkout from your delivery address. Shipping charges are not taxed.

Can I change an order after paying?

Until it is handed to the carrier, yes — email us with the order ID. After that it has to go through the return process.

Shipping

How much is shipping?

How long does it take?

1–2 business days to pack, then 3–6 business days in transit — 4–8 business days in total. Orders placed after 2:00 PM PT start counting from the next business day.

Do you ship internationally?

No. the United States only.

Will my paper arrive bent?

It should not. Sheet packs ship flat in a rigid box rather than rolled or folded. If a pack arrives creased, photograph it and tell us within 7 days.

Returns and refunds

How long do I have?

30 days from delivery, for items that are unopened and unused.

Can I return an opened sticker sheet or a used tape runner?

No. Once the backing is peeled or the adhesive has been run, the item cannot be resold, so it is not returnable unless it arrived faulty.

When does the money come back?

5–7 business days after we receive and check the return, to the original payment method.

Products

Are the piece counts accurate?

The count in the title is the count the supplier states and the count we list in the specifications. Where a kit mixes sizes, the total is pieces, not sheets.

Are the props in the photos included?

No. Photographs show the item in use; scissors, notebooks and other styling props are not part of the pack. Each listing says exactly what is in the box.

Do you restock?

Usually, but not on a fixed schedule. Email us about a specific pack and we will tell you honestly whether it is coming back.

Account and privacy

Do I need an account to buy?

No. Checkout works without one.

What do you do with my data?

Only what is needed to take payment, ship the order and answer you. The details, including your rights under California’s CCPA/CPRA, are in the Privacy Policy.