Shipping Policy

How Mirovel Studio gets an order from Long Beach, California to your door, what it costs, and what happens when it goes wrong.

Where we ship

the United States only. We do not ship to freight forwarders, and we cannot deliver outside that area even if a forwarder address is entered at checkout.

What it costs

Free shipping on orders of $42 and over; a flat $4.75 applies below that. The threshold is measured on the order value after any discount and before sales tax.

When it leaves

We pack Monday to Sunday during Customer service hours: Mon–Sun 9 AM–5 PM PT. Orders confirmed before 2:00 PM PT enter that day’s packing run; anything after that starts on the next business day.

• Handling: 1–2 business days
• Carrier transit: 3–6 business days
• Total, door to door: 4–8 business days

These are working estimates, not guarantees. Carriers slow down around public holidays and in severe weather, and we have no way to speed that up once a parcel has been handed over.

How things are packed

Sheet paper and card ship flat in a rigid box. Sticker sheets and PET film go between boards so the edges do not curl. Tape runners and glue dispensers travel in a padded mailer with the caps on. We do not roll paper products.

Address accuracy

The delivery address is used exactly as you type it. If a parcel is returned to us because the address was incomplete, we will contact you and can re-ship once the corrected address is confirmed; the second shipment is charged at the normal rate.

Damage, loss and delay

Check the parcel when it arrives. If the contents are damaged or a pack is missing, photograph the box and the contents and email info@mirovelstudio.shop within 7 days of delivery. We will replace or refund the affected items.

If tracking has not updated for 7 days, tell us and we will open a trace with the carrier. Most parcels that look stuck are moving again within a few days; the ones that are not get replaced.

Tracking

A tracking number is emailed when the order is handed over. You can also check status at any time on Track Your Order.

Tax on shipping

Shipping charges are not subject to California sales tax. Tax on the goods themselves is calculated at checkout from your delivery address.

Questions

Mirovel Studio · 1725 E 65th St, Long Beach, CA 90805 · (562) 304-8726 · info@mirovelstudio.shop