Return & Refund Policy

You have 30 days from delivery to send back anything unopened and unused. This page explains what qualifies, how to start it, and when the money comes back.

The window

30 days from the delivery date recorded by the carrier. Requests made after that cannot be accepted, because packaged paper goods stop being resalable once they have sat open on a desk.

What we can take back

  • Paper packs, kits and sticker sheets with the outer wrap or seal intact.
  • Tape runners and glue dispensers that have not been run across anything.
  • Anything that arrived damaged, faulty or not as described — regardless of whether it has been opened.

What we cannot take back

  • Opened sticker or ephemera packs, because individual pieces cannot be counted back in.
  • Adhesive products that have been used, since the tape cartridge cannot be reset.
  • Paper that has been cut, trimmed, folded, written on, glued or stitched.

Starting a return

  1. Email info@mirovelstudio.shop with your order ID and which items you want to return.
  2. We reply inside 1 business day with a return authorization and the address to use.
  3. Pack the items as they arrived and send them back within seven days of that email.

Please do not send anything back before you have the authorization — unannounced parcels cannot be matched to an order and may be refused by the carrier.

Who pays the return postage

If the item was damaged, faulty, or not what the listing described, we cover it and will send a prepaid label. If you simply changed your mind, the return postage is yours and the original shipping charge is not refunded.

Refunds

We check the return on arrival and issue the refund within 5–7 business days, to the original payment method. Your bank or card issuer may take a further few days to show it. Refunds include sales tax paid on the returned items.

Exchanges

We do not process direct exchanges. Return the original for a refund and place a new order — it is faster than holding both sides of a swap.

Damaged on arrival

Photograph the box and the contents before unpacking further, and email us within 7 days of delivery. Damaged goods do not need to be returned before a replacement or refund is arranged.

Contact

Mirovel Studio · 1725 E 65th St, Long Beach, CA 90805 · (562) 304-8726 · info@mirovelstudio.shop · Customer service hours: Mon–Sun 9 AM–5 PM PT