Cancellation Policy

An order can be canceled for a full refund at any point before it is handed to the carrier. After that it becomes a return.

How to cancel

Email info@mirovelstudio.shop with the order ID and the word cancel in the subject line, or call (562) 304-8726 during Customer service hours: Mon–Sun 9 AM–5 PM PT. We act on cancellation emails in the order they arrive and confirm in writing.

The cut-off in practice

Packing starts after 2:00 PM PT on each business day and takes 1–2 business days. A cancellation that reaches us before the parcel is handed over always succeeds. Once the carrier has scanned it, we can no longer pull it back, and the order has to be returned under the Return & Refund Policy instead.

Partial cancellation

You can cancel individual lines rather than the whole order. If removing a line drops the order below the free-shipping threshold of $42, the remaining items are charged the flat rate of $4.75, and we will tell you before re-charging anything.

Refunds on cancellation

A canceled order is refunded in full, including any shipping charge and sales tax, within 5–7 business days to the original payment method. Nothing is withheld as a cancellation fee.

When we cancel

Occasionally we have to cancel from our side — a pack turns out to be out of stock after the sale, the delivery address is outside the United States only, or a payment is declined by the issuer after checkout. In every case you are told why and refunded in full within 5–7 business days. We do not substitute a different product without asking.

Contact

Mirovel Studio · 1725 E 65th St, Long Beach, CA 90805 · (562) 304-8726 · info@mirovelstudio.shop